Discontinuation of OneInbox

Updated: 03 Apr 2017
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When will OneInbox be discontinued?

OneInbox service will be discontinued on 8 Jun 2017.

Why is OneInbox discontinued?

OneInbox is discontinued due to low demand and high maintenance costs. Nonetheless, we will continue to enhance service delivery by channelling resources to other digital services which are useful and relevant to the needs of citizens.

What will happen to my digital letters that are currently stored in OneInbox?

You will need to download your digital letters or forward them to your preferred personal e-mail account by 7 Jun 2017.

How will I receive digital letters that I had subscribed to on OneInbox?

You will be automatically registered to receive hard copy letters from the respective Ministries/Statutory Boards, based on your registered address with the Ministries/Statutory Boards, from 8 Apr 2017.

Are there digital channels that I can use to receive Government letters electronically?

Some of the Ministries/Statutory Boards on-board OneInbox have other digital channels for you to retrieve or view your Government letters electronically. Available channels are as follows:

Ministry/Statutory Board Letter Name Electronic Channels
1 Central Provident Fund Board (CPFB) Welcome Letter for New Members
Nomination Acknowledgement Letter
Housing Development Board (HDB) Yearly Statement of Account for Mortgage Loan and/or Upgrading Cost
  • Log in to My HDBPAGE using your SingPass
  • Click on “My Flat > Purchased Flat> Financial Info > Statement of Account”
 3 Inland Revenue Authority of Singapore (IRAS) Income Tax
  • Log in to myTax Portal using your SingPass or IRAS PIN
  • Click on “Notices > Individual”
Property Tax
  • Log in to myTax Portal using your SingPass or IRAS PIN
  • Click on “Notices > Property”
 4 Ministry of Finance GST Voucher
 5 Ministry of Manpower (MOM) 6-Monthly Medical Examination
  • Log in to MOM eService for work permit transactions for domestic helpers and confinement nannies using your SingPass
  • Click on “Important Documents”
 6 Singapore Police Force (SPF) Police Report
  • Upon filing a police report, you will receive a copy of the report via email


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