eCitizen Helper - Organisation

eCitizen Helper Service

Introduction

Today, all the Government services that are feasible to be delivered online are available online. As transacting online becomes the norm in interacting with the Government, we want to ensure no Singaporeans are left behind.

The eCitizen Helper Public-Private-People (3P) Partnership Programme is a joint collaboration between the people, public and private sectors. The programme aims to provide all Singaporeans with the means to transact with the Government online, even if they do not own a computer at home or do not know how to use the Internet. It is owned by Ministry of Finance and managed by Infocomm Development Authority of Singapore.

eCit - The eCitizen Helper Mascot

Partner organizations under this Programme (also known as eCitizen Helper Organizations) will deploy their staff as eCitizen Helpers at their premises to assist Singaporeans with the use of Government's e-services, whether it is applying for a passport, encashing ERS shares, checking CPF statements, filing income tax or pay parking fines. More online services are also available at www.ecitizen.gov.sg.

Funding

The Government co-funds the costs of running the Programme through a fee-per-service model. Each time an eCitizen Helper in a participating organization assists the public to transact with the Government online, the organization will be paid a fee ranging from 30 cents to $2, depending on the nature of the transaction.

Pre-requisites

Organizations interested to participate in the Programme should be an incorporated company in Singapore. Sole-proprietorship and partnership are not eligible. Interested organizations should have:

(a) Ready infrastructure, such as
- Computers and Internet access; and
- Printer and paper to print out statements / acknowledgement receipts.
(b) Internet savvy staff to provide assistance to the public. Staff will be provided basic training for introduction to some of the more commonly used services;

(c) Outlets - participating organization must have at least 3 outlets, island-wide, offering the eCitizen Helper Service.

Join the Programme

With this community-based approach, we hope to spread the e-Government message and enable all Singaporeans to enjoy the benefits of e-Government.

If your organization (public or private) is interested to join the Programme and is able to satisfy the pre-requisites, kindly fill up the application form below and our Programme Manager will contact you shortly.

Important Notes:

1. Please ensure that the organization that you represent must grant you the authority to participate in this Programme.
2. Applicant must ensure completeness of form. Application will be void for incomplete form.

All fields are mandatory.
Your Particulars
Name:
Designation:
NRIC / FIN:
Email Address:
Office No.:
Mobile No.:

Your Organisation
Name of Organisation:
Address of Organisation:
Core Business:
Other types of services provided (if any):
No. of branches & locations (min. 3 outlets):
No. of staff who can be eCitizen Helpers:
No. of operating years:
Infrastructure available in your organisation (kindly provide information on whether computer with broadband is available and the computer specifications):