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The eCitizen portal heralds a new era for the Singapore
Public Service by transforming the way in which the public interacts
with government agencies. Under the e-Government
Action Plan, all
public services that are suitable for electronic delivery or can tap
on electronic channels to improve service delivery will be
designated for transformation. This is in line with Singapore's
vision for service excellence among all government
agencies.
Launched in 1999, the eCitizen portal is an initiative owned
by the Ministry of Finance and managed by the Infocomm
Development Authority of Singapore (IDA). The portal is positioned as the
first-stop for government services on the web and organised with the
needs of the citizens and customers in mind. The end goal is to
build a leading e-Government, which delivers more convenience and
benefits to all individuals who live, work and play in
Singapore.
The eCitizen portal enables users:
- To search for and access a diversity of information from
government agencies
- To conduct a wide range of transactions online with
government agencies
Download the eCitizen PDF
brochure to find out more.
Towns and Services Available on
eCitizen
The
portal has been designed with the users' needs in mind. Navigating
the portal, individuals can find information and services in
user-centric packages integrating public services across different
government agencies.
A
wide range of e-services are offered by government ministries
and
agencies through the eCitizen portal. Services and information are
categorised into 7 towns which cater to various
essential touchpoints in life. The 7 towns are:
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