Emergency hotlines and services

Updated: 22 Mar 2017
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To prepare for emergencies, print out this page and place it in a convenient place for reference.

Emergencies

Call/SMS these numbers... ... in these situations.

Call 995

Fire and ambulance

Call 999

Police

  • Crime, danger to life or property
  • For non-emergencies, call 1800 255 0000

SMS
70995

Fire and ambulance

  • This service is specially catered for people who are deaf, hard-of-hearing and speech impairment (DHS). To be able to use the emergency SMS, the user must be register with any one of the two following Voluntary Welfare Organisations (VWOs): The Singapore Association for the Deaf (SADeaf) or SG Enable.
  • SMS format:
    For Fire: Fire Engine. [Address]. [Reporting case].
    Example: Fire Engine. Blk 889 Tampines St 81 #02-10. My neighbour’s room is on fire.

    For ambulance
    : Ambulance. [Address]. [Reporting case].
    Example: Ambulance. Blk 889 Tampines St 81 #02-10. My mother has fainted.
  • More information can be found on SCDF website.

SMS
70999

Police

  • This service is specially catered for people who are deaf, hard-of-hearing or those who have a speech impairment, i.e. DHS community. This service is only available to people in the DHS community who have registered with National Council of Social Service through via their Voluntary Welfare Organization.
  • SMS format:
    [Address][Reporting case].
    Example: Blk 889 Tampines St 81 #02-10. A fight is going on in my neighbour’s house.
  • Visit the SPF website for more information on SMS70999.
 

SMS 
71999

Police

 
  • All members of the public can use this service to report a police emergency when it is not safe for them to call ‘999’. For example, an informant wants to report a hostage incident while hiding and it is not safe to talk for fear of revealing his/her location.
  • SMS format:
    [Address][Reporting case].
    Example: Blk 889 Tampines St 81 #02-10. My husband is holding me hostage inside the house.
  • Visit the SPF website for more information on SMS71999.

Warning

It is an offence to make nuisance calls under the Miscellaneous Offences (Public Order and Nuisance) Act Chapter 184. Calling emergency hotlines for non-emergencies can prevent people with real emergencies from reaching help when they need it.

Hospitals

Restructured hospitals with Accident & Emergency (A&E) services

Alexandra Hospital
6472 2000
Khoo Teck Puat Hospital
6555 8000
KK Women´s & Children´s Hospital
6225 5554
(6-CALL-KKH)
National University Hospital 6772 5000,
6772 2555 (for children)
Singapore General Hospital
6222 3322
Tan Tock Seng Hospital Emergency Department
6357 8866

Private hospitals with A&E services

Raffles Hospital
6311 1555
Parkway East Hospital
6344 7588
Gleneagles Hospital
6473 7222
Mount Elizabeth Hospital
6737 2666
Mount Alvernia Hospital
6347 6210
Thomson Medical Centre 24-hour Family Clinic
6350 8812
West Point Hospital
6262 5858

Personal & family crises

IMH Psychiatric Emergency Helpline (24 hours)
For medical help during a mental crisis
6389 2222
Samaritans of Singapore (SOS)
For persons in crisis, thinking of suicide or affected by suicide
1800 221 4444

Traffic incidents

Traffic Police
To report traffic accidents
1800 547 1818
Automobile Association of Singapore Emergency Road Service (Members only)
For car breakdowns
6748 9911

Sea emergencies

Maritime Port Authority of Singapore (MPA)
Collision/pollution/emergencies at sea
6325 2488,
6325 2489
Singapore Civil Defence Force (SCDF)
Marine fire and rescue incidents
995
Police Coast Guard
Maritime emergencies
1800 375 0000

Utilities & building safety

PUB (24 hours)
Water supply, flooding, sewage
1800-CALL-PUB (1800-2255-782)
SP PowerGrid (24 hours)
Power failure
1800 778 8888
CityGas (24 hours)
Gas pipe leakage, disruption to gas supply, low gas pressure
1800 752 1800
HDB Essential Maintenance Service Unit (EMSU)
Power failure and structural defects in HDB buildings
1800 275 5555,
1800 325 8888,
1800 354 3333
Building & Construction Authority (BCA)
Structural defects in non-HDB buildings, after tremors, etc.
6325 7191,
6325 7393

When to call 999 & 995

Call 999 when...

  • You see a crime in progress
  • You know when a crime will be committed
  • You observe suspicious persons (e.g. someone behaving suspiciously near an active car alarm) or suspicious parcels in public areas (e.g. unattended bags in MRT stations)
  • You witness a fight or someone is injured
  • You can save lives and help solve a crime, e.g. 
    1. Hit-and-run traffic accidents
    2. Someone has been seriously injured or is in danger
    3. You have found the location of a known suspect

Don’t call 999 when…

  • A rapid police response is not likely to affect the outcome, because the incident or crime happened sometime in the past
  • There is a minor road traffic accident where no one is injured
  • You want to be put through to the lost-and-found section
  • You need a ride back home
  • You want to find out if there is a traffic jam at the Woodlands Checkpoint
  • You need a recommendation for a good lawyer

Call 995 in cases of…

  • Drowsiness or unconsciousness where the person cannot be roused
  • Difficulty in breathing or choking
  • Sudden or severe chest pain
  • Sudden or severe abdominal pain that will not go away
  • Dislocated or broken bones
  • Deep cuts or wounds with profuse bleeding
  • Injuries to the head, chest, abdomen, pelvis or spine (neck and backbone)
  • Fall from heights
  • Poisoning
  • Crushed injuries
  • Severe allergy
  • Drowning
  • Burns and scalds—deep with white or charred skin or covering a large area bigger than the size of a hand, or covering the face
  • Any burn caused by electric shock or by lightning

Don’t call 995 in cases of…

  • Slight fever, coughs and colds
  • Aches and pains that have been present for a long time
  • Toothache
  • Medical check-up or hospital follow-up
  • Slight abdominal pain e.g. gastric pain 
  • Minor bruises, slight cuts or broken skin
  • Slight burns or scalds
  • Mild vomiting, diarrhoea or constipation

Note

  • You cannot choose the destination hospital when you call for an ambulance using 995. The SCDF ambulance sends all emergency cases to the nearest restructured hospital with the appropriate medical facility.
  • The SCDF does not charge for emergency cases it sends to hospitals. However, $274 will be charged for each non-emergency case that the SCDF sends to a hospital when you dial 995.

Image of fire engine used under GFDL licence.

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