Access municipal services conveniently on mobile with OneService

Updated: 01 Oct 2016
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We encounter municipal issues daily, from cleanliness of public spaces and maintenance of public infrastructure to resolution of safety hazards in communal surroundings. Recognising the role citizens play in improving the quality of our living environment, the Municipal Services Office (MSO) has made it easy for citizens to report and feedback on municipal issues. It has recently partnered the Government Technology Agency (GovTech) to launch the OneService app.

The ease of OneService

OneService is an app for you to send feedback on municipal issues on the go as you encounter them. With OneService, there is no need to second-guess which agency to call should you have a specific issue to report. From horticulture maintenance and repair of infrastructure to removal of pests and wild animal sightings, this app takes care of them all. It routes your feedback to the relevant agency or agencies for their action.

The partner agencies include:

  • Agri-Food and Veterinary Authority of Singapore (AVA)
  • Building and Construction Authority (BCA)
  • Housing and Development Board (HDB)
  • Land Transport Authority (LTA)
  • National Environment Agency (NEA)
  • National Parks Board (NParks)
  • People's Association (PA)
  • PUB National Water Agency
  • Singapore Land Authority (SLA)
  • Singapore Police Force (SPF)
  • Urban Redevelopment Authority (URA)

OneService will progressively add agencies and functionalities in future upgrades where appropriate to broaden the scope of municipal service coverage and make it even more useful for citizens.

How to install & use OneService

Here are a few simple steps:

  • Step 1: Download OneService from iTunes or Google Play. It's free.
    OneService - App Store OneService - Google Play
  • Step 2: Launch OneService. You will be greeted with a login screen and tap "Register now" to begin. Create your user profile by entering your name, email, mobile & user ID.
    OneService - Open App OneService - Login
  • Step 3: Key in the One-Time Pin received through SMS and tap Verify PIN.
    OneService - Verify Mobile Number
  • Step 4: You have successfully created your User Profile when you see this screen. Start using it if you have feedback on municipal issues. Cases are organised by categories, such as "Animals", "Pests", "Cleanliness" & "Trees & Greenery". Select the appropriate category & subcategory. For issues not listed, simply tap "Others".
    OneService - Categories OneService - Login
  • Step 5: Snap & upload a photo. Tag it by indicating its location & a description of the incident. Click "Submit" to send.
    OneService - Snap and Upload
  • Tips

    • Switching on your phone's GPS location provides a more accurate location of the incident, & enables faster response by the agency.
  • Step 6: You can check the case status under the "Track Cases" tab subsequently.
    OneService - Track Cases


  • OneService does not replace any of the network agencies' apps, but offers an additional feedback channel to the public. Apps by the various agencies continue to be in operation.

Services & tools

The OneService Mobile App
An easy way to give feedback on municipal matters.
Download: iTunes | Google Play