Terms of Use

1. Agreement-Terms

All access of any area of eCitizen.gov.sg ("The Website") is governed by the terms and conditions below ("Terms"). If you do not accept any of these Terms, please exit immediately. Continue only if you accept these Terms.

In these Terms, the words "we", "our" and "us" refer to the Government of Singapore.

2. Access To The Website

The accessibility and operation of The Website relies on technologies outside our control. We do not guarantee continuous accessibility or uninterrupted operation of The Website.

3. Relying On Information

We provide The Website as a general information source only and we are not involved in giving professional advice here. The Website may not cover all information available on a particular issue. Before relying on the Website, you should do your own checks or obtain professional advice relevant to your particular circumstances.

4. Security

Where appropriate, we use available technology to protect the security of communications made through The Website. However, we do not accept liability for the security, authenticity, integrity or confidentiality of any transactions and other communications made through The Website.

Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we make no warranties that The Website is free of infection by computer viruses or other unauthorised software.

You should take appropriate steps to keep your information, software and equipment secure.

This includes clearing your Internet browser cookies and cache before and after using any services on The Website.

You should keep your passwords confidential. Please note that we will never ask you for your SingPass password.

For more infocomm security tips, please visit: https://www.gosafeonline.sg.

5. Hyperlinks

We do not warrant and endorse, and are not responsible or liable for the availability or content of any other Internet site (not provided by us) linked to or from The Website. Access to any other Internet site is at your own risk. If you create a link or frame to The Website, you do so at your own risk. For the avoidance of doubt, you will not hold the Government liable for any damage or loss of any kind caused as a result (direct or indirect) of the use of any non-public sector website (“private website”), including but not limited to any damage or loss suffered as a result of reliance on the contents contained in or available from the private website.

We reserve the right to object to or disable any link or frame to or from The Website.

We reserve the right to change the URL of The Website.

6. Intellectual Property

Materials, including source code, pages, documents and online graphics, audio and video in The Website are protected by law. The intellectual property rights in the materials are owned by or licensed to us. All rights reserved. (Government of Singapore © 2013).

Apart from any fair dealings for the purposes of private study, research, criticism or review, as permitted in law, no part of The Website may be reproduced or reused for any commercial purposes whatsoever without our prior written permission.

7. Privacy Policy

Click here to review The Website’s Privacy Statement.

8. General Disclaimer And Limitation Of Liability

We will not be liable for any loss or damage (i) that you may incur on account of using, visiting or relying on any statements, opinion, representation or information in The Website, (ii) resulting from any delay in operation or transmission, communications failure, Internet access difficulties or malfunctions in equipment or software, or (iii) resulting from the conduct or the views of any person who accesses or uses The Website.

9. Fees

There are currently no fees for using any part of The Website. We reserve the right to introduce new fees from time to time. We are not responsible for any fees charged by any other Internet site (not provided by us).

10. Applicable Laws

Use of The Website and these Terms shall be subject to, governed by and interpreted in accordance with the laws of Singapore for every purpose. Any claim relating to the use of The Website shall be heard exclusively by the Singapore Courts.

11. Variation

We may revise these Terms at any time by updating this page. You should visit this page from time to time and review the then current Terms because they are binding on you. We may modify or discontinue any information or features that form part of The Website at any time, with or without notice to you, and without liability.

12. Additional Terms and Conditions for Personalised Portal

You shall ensure that all information submitted through the Personalised Portal is complete, accurate, true and correct. Where supporting documents are requested / needed, you should ensure that all information submitted through the Personalised Portal is consistent with that shown in the supporting documents. Failure to do so may result in delay in processing or rejection of the application. You may be liable for costs incurred due to false or incorrect information submitted.

While every care is taken by us in providing the Personalised Portal, the Government disclaims all liability whatsoever, and no warranty is given that access to the Personalised Portal will be provided uninterrupted or free from error or that any identified defect will be corrected and the Government disclaims all liability for any direct, incidental or consequential damage or loss, that may result from such interruptions or errors or defects, including but not limited to:

(i) any loss of, or any inability to retrieve, any data or information however caused as a result of any interruption, suspension or termination of service; and

(ii) any inaccuracy in the information presented, used or transmitted through the Personalised Portal.

We are not responsible for any loss of security or information or any loss or damage suffered or incurred by you directly or indirectly arising out of or in connection with the use of the Personalised Portal due to any reason whatsoever including but not limited to:

(a) your use of the Personalised Portal;

(b) you not following the instructions, procedures and directions for using the Personalised Portal or not using forms and procedures which are prescribed or approved by us; or

(c) the breakdown or malfunction of the computer, its terminal connection lines, data processing system, transmission link or any other equipment whether or not belonging to us.

We shall be entitled to remove or update your mobile number without notice if it is brought to our attention that the mobile number provided by you has been recycled or transferred.

We shall be entitled to suspend or terminate the Personalised Portal or vary the Personalised Portal or the operating hours of the Personalised Portal at any time without prior notice at our sole and absolute discretion without assigning any reason thereto and without prejudice to our rights against you including all rights of action for any antecedent breach of Agreement for use of Personalised Portal by you.

13. Terms and Conditions for eServices

In addition to these Terms, you shall also be required to comply with all other terms and conditions of the respective eServices when using them.

In the event of conflict, the terms and conditions of the respective eServices shall prevail.​

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